koinbola Privacy Policy
This page describes what we collect when you use koinbola and how we keep that data protected. We operate an online gaming and sportsbook service across supported jurisdictions in Indonesia—including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. When you open an account with us, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or our bank-transfer options (mobile banking, local payment, online payment, e-wallet), and place bets on football, live-dealer tables, slots, or esports markets, we receive data about you. Our privacy practices centre on keeping that information secure, transparent about how we use it, and aligned with applicable Indonesian regulations governing financial services and customer data.
We understand that your personal information—your name, phone number, bank account details, and betting history—is sensitive. This policy sets out exactly what we collect, who has access to it, how long we retain it, and what rights you have over it. We do not sell your data to advertisers. We do not share your payment details with third parties except where required to process transactions through our payment partners.
What We Collect and How We Use It
When you register on koinbola, we ask for your full name, email address, phone number, date of birth, and national ID (KTP). This is required by Indonesian Know Your Customer (KYC) regulations. We collect this information once and do not request it again unless you update your registered address or change your contact details. We use it to verify your identity, prevent fraud, and comply with financial-service rules. Your name and phone number are also used if you contact our customer-support team via email or live chat.
For deposits and withdrawals, koinbola records the payment method you choose, the amount, and the date and time of the transaction. If you fund your account through DANA or e-wallet, we receive confirmation that the transaction succeeded; we do not receive your mobile banking or local payment password. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we store the account number you provide and a record of each transfer. These records are kept for accounting and dispute resolution—if a withdrawal appears not to arrive, we trace it using this data.
We also collect information about how you use koinbola: which sports you browse (Liga 1 matches, Champions League fixtures, MotoGP races, badminton tournaments), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), which slots or esports markets you view, and how long you spend on each. This is collected through session cookies and server logs. We use this data internally to understand which games are most popular and to improve our platform's performance. We do not use it to build advertising profiles or sell to third parties.
Cookies and Device Data
When you log into koinbola, we set a session cookie to keep you logged in. This cookie expires after subject to verification of inactivity. We also use analytics cookies to count visitor numbers and identify technical errors. These cookies do not identify you personally. We collect your device type, browser, and IP address to troubleshoot connection issues and detect fraudulent login attempts from unusual locations. If someone tries to access your koinbola account from a country you have never visited, we flag it and may ask you to verify your identity.
Your Rights and Our Commitments
You have the right to request a copy of all data we hold about you. You may ask us to delete your account and all associated data after a 30-day cooling-off period. You can update your email, phone number, or registered address in your koinbola account settings at any time. If you believe we have used your data incorrectly, or if you have a complaint about privacy, you can contact us at the address below. We will respond within 14 days of receiving your request.
We retain your personal information for as long as your account is active plus 7 years after closure, to comply with Indonesian financial-record-keeping rules. Transaction records (deposits, withdrawals, bets) are kept for the same period. If you request deletion before the 7 years expire, we will anonymise your data instead of deleting it to preserve the legal record.
koinbola uses third-party processors to operate our platform: cloud hosting providers store our servers, payment partners process your DANA and e-wallet transactions, and our live-dealer supplier operates the blackjack and roulette studios. All processors are bound by confidentiality agreements and process data only on our instructions. We do not permit them to use your data for their own purposes.
Contact us: If you have questions about this privacy policy or wish to exercise your rights, email [email protected] or write to our office in Jakarta. Services on koinbola are available only where applicable law permits.